Shipping, Taxes and Other Conditions
Sales TaxWe are required to collect sales tax from customers living in the State of Georgia. Shipments that are destined to any Georgia location will be charged 7% State Sales Tax. Legitimate resellers with tax numbers and business licenses will not be charged sales tax. If you are a reseller with a Georgia Sales Tax Number, please contact us to register as a re-seller.
Shipping FeesShipping and handling fees are based on UPS service chosen and the total weight of the order and will be presented at checkout.
No Post Office BoxesUPS cannot deliver to Post Office Boxes. Please keep this in mind when ordering, if you list a P.O. Box we will have to contact you for another shipping address, and this will delay your order.
Other Tips for Your Safety and Security.All orders will be shipped no later than the next business day if ordered goods are in stock. Orders are usually shipped within 24 hours.
Please think of safety when shipping to an address. If it is unsafe to leave a box out front, you may want to receive the box personally instead of letting UPS drop it at your door. If UPS shows the package has been received and you cannot find the package, your final delivery could be delayed by 30 days or more due to the shipper's procedures. Once a package has been accepted at our warehouse by the shipper, we can no longer accept responsibility for its delivery.
Damaged Items in TransitYou MUST report damaged goods to us within 3 days of receiving a package. UPS has policies on damaged goods and we only have a certain amount of time to get them to pay for the damage. If you see that a box is damaged from shipping, please open the box in front of the carrier and inspect the product. If the product is damaged you should refuse the shipment to expedite receiving another product from us.
If you should receive any damaged product, please contact us immediately by email shipping@AugustaSwim.com or telephone 706-738-0072. Include how the package was received, how you opened the package, when you noticed the damage, and on what date you received and discovered the damage. If you have a camera available, take a picture of the damage. Any additional information is helpful in order to process the claim.
Refused OrdersProducts refused when UPS or other carriers attempt to deliver the product(s) are assessed a minimum 25% restocking fee plus all shipping charges. You acknowledge and agree to this fee by placing your order.
Shipping Originates from Augusta, Ga. 30909Please keep this in mind when ordering. You will be able to determine the shipping times if you go to UPS.COM and use our zip as the originating zip.
Return PolicyWhen purchasing from AugustaSwim.com you are protected by our 10 day money back guarantee. We offer this guarantee less the actual shipping and handling fees plus a 25% restocking fee on most items. Merchandise must be returned in resalable unused condition with all original components. Closeouts and daily-weekly-monthly specials are not returnable. The Return Policy only applies to retail sales.
ALL RETURNS REQUIRE A 'RETURN MERCHANDISE AUTHORIZATION' NUMBER. RETURNS THAT DO NOT HAVE THIS NUMBER WILL BE REFUSED AT SENDER'S EXPENSE. RETURNS MUST HAVE THEIR 'RMA' NUMBER WRITTEN ON THE OUTSIDE OF THE PACKAGE IN CLEAR VIEW OR THE PACKAGE WILL BE REFUSED AT SENDER'S COST.
We are not responsible for damaged or lost returns. Used products will not be accepted as a return, and you will be charged shipping and handling for the return of your used product.
Return Merchandise Authorization Request (RMA)Call us at 706-738-0072 or Email us at rma@AugustaSwim.com to request an RMA for your product. Please indicate the reason for your return and put 'Return Authorization Request' as the subject of the email. Once you receive an RMA number, be sure to include any packaging slips and wrap the package securely. Include your name, address, phone number, and copy of receipt and email with your return package. Write the RMA number ON THE BOX IN CLEAR VIEW and on the copy of the sales invoice inside the box. For your protection, we recommend that you use UPS for the shipment.
Price Changes and ErrorsWe reserve the right to change pricing at any time and without notice. We are not responsible for typographical errors and will not be liable or obligated to sell an item at an incorrect price.
BY PURCHASING FROM US, YOU AGREE TO THE TERMS NOTED ABOVE EVEN IF YOU DID NOT READ THIS SECTION BEFORE YOU ORDERED. THIS RETURN POLICY IS IN EFFECT FOR ALL ORDERS NCLUDING TELEPHONE, FAX, EMAIL, AND/OR ONLINE.
Augusta Swim Supply, Inc.|
265 Boy Scout Road
Augusta, GA 30909
Hours: 10am - 6pm
Monday - Friday
Hours: 10am - 2pm